Beyond academics — student life at a Singapore IB school
The SkillsFuture Singapore (SSG) carry out its functions and powers relating to private education under the Private Education Act. The SSG provide student services, consumer education and facilitate capability development efforts to uplift standards in the local private education industry. Following regulations, HWA International School implemented the following schemes: the Fee Protection Scheme, the Medical Insurance Scheme, the Transfer, Withdrawal and Deferment Policy, the Refund Policy, the Dispute Resolution Policy and the Late Payment Policy etc.
All students are briefed on the schemes at the point of enrolment and during Student Orientation programme. Details of the scheme are also available on the Standard PEI-Student Contract, Student Handbook and prominent locations within the school premise. For more information on SSG regulatory requirements, you may visit their website here. Alternatively, you may contact us at our Student Support Office for assistance.
It is a legal requirement from SSG that all students must enter into the Student Contract prior to commencing at HWA International School. The Student Contract is a critical documents that helps to minimise future disputes, therefore, it is essential that it be completely understood by the student (parents/legal guardians where a student is younger than 18 years of age) prior to enrolment.
Each contract is valid only for admission to one course. Students are required to sign two original sets of student contract and will retain one set for personal reference. No fields will leave blank in the student contract. Where non-applicable, it will be filled with “N.A.”
If any amendment is made which will change the original intent of the contract, the student and HWA International School must sign beside the amendement on both sets of the student contracts.
HWA International School will provide the student with a cooling-off period of seven (7) working days after the date that the contract has been signed by both parties. The student will be refunded the highest percentage stated in the Refund Table of the fees already paid if the student submits a written notice of withdrawal to the HWA International School within the cooling-off period, regardless of whether the student has started the course or not.
The Fee Protection Scheme (Group) (FPSG) serves to protect students’ fees in the event that a Private Education Institution (PEI) is unable to continue operating due to insolvency, and/or regulatory closure. In addition, the FPSG also protects the students if the PEI fails to pay penalties or return fees to the students arising from judgments made against it by the Singapore courts.
In compliance with the FPSG, HWA International School provides fee protection for the fees paid by our students in the form of an Insurance Protection Scheme. Our school appointed Lonpac Insurance Berhad to be the FPSG provider for all students. This insurance coverage covers the entire course fee.
Under the FPSG, HWA International School will proceed to buy fee protection insurance from Lonpac Insurance Berhad within 7 working days of receiving payment. Insurance coverage takes effect on the day of school fee payment, and LONPAC Insurance Bhd will issue a Certificate of Insurance to the insured student directly via email. In addition, a copy of the Individual Student’s Certificate of Insurance can be obtained from the HWA Student Support Department.
Please note that the FPSG is compulsory for all local and international students taking programmes at HWA except programmes with waiver granted by SkillsFuture Singapore (SSG) .
For more information on the Fee Protection Scheme, please visit TPGateway website by clicking here for more information.
HWA International School has in place a medical insurance scheme for all its students as required by PEI certification scheme and appointed Tokio Marine Insurance Singapore Ltd. as its official medical insurance provider. All students will be insured with the Hospital and Surgical Plan for the entire course duration in school.
The details of coverage and benefits can be found at the links below.
This medical insurance scheme shall provide a basic annual coverage limit of not less than $20,000 per student in B1 ward in government and restructured hospitals and up to overall maximum limit per policy year, with 24 hours coverage within Singapore and overseas (if the student is involved in the school-related activities) throughout the course duration.
CLAIM PROCEDURE
The claims procedure is outlined in the Product Summary – TMCare Group Hospital & Surgical Insurance.
Students who need to make a claim under the medical insurance policy should submit claim form to their respective division/campus Health Coordinator.
HWA International School will notify the student within three (3) working days upon knowledge of any of the following:
The Student will be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the student decide to withdraw, within seven (7) working days of the above notice.
Refund for Withdrawal Due to Other Reasons
If the Student withdraws from the Course for any reason other than those stated in Clause 2.1 of the student contract, HWA International School will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table below.
REFUND TABLE:
% of [the amounth of fees paid under Schedules B] | If student’s written notice of withdrawal is received: |
|---|---|
80% | more than [30] days before the Course Commencement Date |
50% | before, but not more than [30] days before the Course Commencement Date |
0% | after, but not more than [0] days after the Course Commencement Date |
0% | more than [0] days after the Course Commencement Date |
Refund during Cooling off Period
HWA International School will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.
The Student will be refunded the highest percentage (stated in Schedule D) of the fees already paid if the student submits a written notice of withdrawal to HWA within the cooling-off period, regardless of whether the student has started the course or not.
Non Refundable Fees, no refunds will be made for fees that fall under this category : –
Prospective students are briefed on the Refund Policy during pre-course counseling and during the orientation program.
Students who wish to provide any feedback and/or complaints to HWA should adhere to the following procedure:
Note: As Feedback can be generic and/or positive, the Academy will have the discretion of the need to reply to students.
Final examination results must be released within two weeks upon completion of the last assessment.
Students eligible for graduation would be informed to collect their certificates by the Student Support Staff.
HWA is to treat all students and staff data confidential and strictly for internal use only unless the disclosure is required by laws, order of any courts of Singapore and government agencies.
HWA is committed to maintain the confidentiality of all Student and Staff personal information and undertakes not to divulge any Student and Staff personal information to any third party without the prior written consent of the Student / Staff.
HWA has a Data Management System to manage our records. Our Data Management system shows the data storage location, purpose of data being kept, control criteria, accessibility and security mode.
HWA International School
We encourage academic integrity, collaboration, perseverance and the pursuit of excellence, to create a conducive environment for nurturing our youths with international-mindedness
Our Campus:
Marina City Campus
6 Raffles Boulevard, Marina Square #02-100/101. Singapore 039594
NTU@One North Campus
11 Slim Barracks Rise, NTU@One North Level 4, Singapore 138664 (Admissions Office)
