Designation: IT Support Officer

Reporting Officer: Director of Operations

Job Descriptions:

• Provide technical advice and sourcing of purchase of computer hardware, software
  and IT-related accessories
• Management & maintenance of IT/AVA resources & system
• Day-to-day IT operations including backup, system security, technical troubleshooting
  of IT systems/resources & software
• Responsible for IT inventory stocks, condemnation of equipment & liaising with
  vendors for purchase & repairs
• Plan, evaluate & implement IT related projects (e.g. IT Enrichment Training, IT Camps,
  Training for CCA, AVA training for AV / IT monitors and staff) If applicable.
• Work with Estate & Resource Manager on gathering the ICT needs of the school and
  propose solutions that meet the requirements of the school including technical
  specifications and market pricing of these solutions
• Conduct ICT training during and outside curriculum time for both teachers and
  students
• Work with other 3rd parties / in-house ICT Trainer and any other ICT support staff in
  the school.
• Data management - responsible for creating and maintaining a system for archiving
  school digital information
• Other tasks include proactively scanning the market for technology trends and new technology tools that support Teaching and Learning and, educate and update school staff. A point of contact for dissemination and coordination of ICT project-related
  matters for schools.
• Any other duties as assigned.

Requirements

• Diploma with minimum 3 years of relevant ICT experience
• Good ICT technical knowledge
• Possess ICT contract, vendor and project management skills
• Good knowledge of networking system including wireless network is essential
• Good interpersonal, communication, planning and analytical skills
• Ability to plan independently, multi-task, work both independently and as a team
• Fluent in written and spoken English

Designation: Facility Supervisor

Reporting Officer: Operations Manager

Job Descriptions:

Supplies Management

• Collaborate with other Department Head/Coordinators to determine supply needs;
• Purchase supplies and materials according to Purchase Requisition Form (PRF) approved by the School;
• Control inventory levels and ensure availability of materials;
• Maintain relationships and negotiate with suppliers;
• Keep detailed records of procurement activity, materials quantity etc; 
• Assist in forecasting to plan future orders.

Facilities Maintenance 

• Lead and monitor the external vendors on the day-to-day operations of facilities maintenance services and other assigned areas; 
• Managing budget and cost effectiveness of operations;
• Periodical performance evaluation of external vendors through on-site audits and management review meetings; 
• Management, analysis and follow up of all request and feedbacks that are raised by the staff and students; 
• Coordinate and liaise with vendors and government bodies on matters pertaining to the facility’s operational needs and requirements.

Security Management

• Responsible for ensuring compliance of all safeguarding policies, especially with external vendors management; 
• Conduct regular security management review with vendors, to establish standards of achievement and areas of improvement; 
• Conduct investigations and reports of all noted incidents, hazards and accidents in and around the school premise; 
• Conduct proactive review on security industry best practices, followed by improvement and enhancement of security procedures.

Fire Safety Management

• Conduct periodical review and amendments to School Emergency Response plan;
• Ensure the school premise is fire safe at all times;
• Plan, propose and coordinate Fire Safety Training for the School such as Fire Drill Exercise, Fire Safety Awareness Talks etc.

Requirements: 

• Bachelor’s degree/Diploma, Property Development/Real Estate Management or equivalent;
• 3 to 5 years experience in the related field; 
• Good communication, interpersonal and organization skills;
• A team leader who is able to work with customers and multi-tasked.

Designation: Executive, Student Support

Reporting Officer: Senior Manager, Business Development

Job Descriptions:

Student Support

• Respond to all enquiries (email, telephone and walk in) providing advice when necessary to prospective parents, ensure that the school provides all applicants with the relevant and accurate information; 
• Assist the Senior Manager with all matters relating to student admissions, including student contract, student pass application, insurance coverage, etc;
• Keep prospective pupil files up-to-date;
• Work with internal departments to ensure the smooth transition of student transfer; 
• Responsible for maintaining the admission database for the school management review;
• Work closely with Finance on all matters pertaining to the fee payment, such as student tuition fee, agent commission, etc and ensure the correct procedure is followed; 
• Collaborate with the team to conduct student surveys, collate data and produce a report for trend analysis. 
• Participate in the school committees and events as and when required; 
• Any other duties commensurate with the nature of the job, as determined by the school.

Marketing

• Plan and organise all the school tours by prospective parents, including staff liaison and all related matters; 
• Negotiate contracts with agent and to promote and market the school, establish distribution networks and develop distribution strategies; 
• Produce slides and seminar materials for marketing events; 
• Produce brochures and marketing materials for management approval; 
• Organise, coordinate and participate in local/overseas promotional activities and open house, work with internal school departments, agents, parents to market products and services.

Requirements: 

• 2-3 years of work experience in the educational industry; 
• Bachelor’s degree or diploma in a relevant field; • Team player with positive, cheerful, helpful work attitude and initiative;
• Capable of independent and committed effort, with good organisation & interpersonal skills; 
• Proficiency with Microsoft Office is a must;
• Possess good written and spoken communication skills; 
• Marketing knowledge will be an advantage.