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学校政策
私立教育委员会（CPE）在 2016 年 10 月由新加坡未来技能计划（SSG）董事会任命，以履行其根据私立教育法有关私立教育的职能和权力。CPE 由 SSG 的专职团队支持，以规范该行业，提供学生服务，进行消费者教育并促进能力建设工作，以提高当地私立教育行业的标准。根据规定，汉合国际学校(HWA International School) 实施了以下计划：学费保障计划、医疗保险计划、转换课程、退学和延期入学政策、退款政策、争议解决政策和逾期付款政策。
在入学时和学生入学培训期间，所有学生都将了解该计划。该计划的详细信息也可以在《标准 PEI – 学生合同》，《学生手册》和校园内的重要位置找到。
标准PEI学生合同
根据SSG 政策要求，所有学生必须在开始进入汉合国际学校 之前签订学生合同。学生合同是有助于减少未来纠纷的重要文件。因此，学生在入学前（学生未满 18 岁的父母/法定监护人）必须完全理解该合约。
每份合同仅对入读一门课程有效。学生需签署两份学生合同原件，并保留一份供个人参考。学生合同中的任何字段都不允许留有空白，不适用的填写“N.A.”
如果有任何修改会改变合同的原意，学生和 HWA 必须在两套学生合同的修改旁边签字。
汉合国际学校 将在双方签署合同之日起为学生提供七 (7) 个工作日的冷静期。如果学生在冷静期内向汉合国际学校 提交书面退学通知，无论学生是否已开始课程，都将按照退款表中已支付费用的最高百分比退还学生。
单击此处查看标准 PEI 学生合同样本
学费保障计划（FPS）
如果私立教育机构（PEI）由于破产和/或监管关闭而无法继续运营， FPS 可以保护学生的学费。此外，如果 PEI 未能依据新加坡法院对其作出的判决而向学生支付罚款或退还费用，FPS 也可以保护学生。
根据 FPS，HWA国际学校 以保险保护计划的形式为学生支付的费用提供费用保护。我们学校任命 Lonpac Insurance Berhad 作为所有学生的 FPS 提供者。这项保险涵盖了全部课程费用。
根据 FPS，HWA国际学校 将在收到付款后的 7 个工作日内向 Lonpac Insurance Berhad 购买费用保护保险。保险范围自学费支付之日起生效， LONPAC Insurance Bhd 将直接通过电子邮件向投保学生开具保险证明。此外，还可以从HWA国际学校 学生服务部获取学生个人保险证明的副本。
请注意，除了SSG同意豁免的课程外，所有在HWA国际学校 参加课程的本地和国际学生都必须参加 FPS。
请单击此处查看 LONPAC FPS 保险证书（政策编号 Z25BX01142795）。
请单击此处访问 TPGateway网站以获取更多有关学费保障计划的信息。
Please click here to view the LONPAC FPS Insurance Certificate (Policy No. Z25BX01142795)
For more information on the Fee Protection Scheme, please visit TPGateway website by clicking here for more information.
医疗保险计划
汉合国际学校(HWA International School) 已根据 CPE 要求为其所有学生建立了医疗保险计划，并任命了 Tokio Marine Insurance Singapore Ltd. 作为其官方医疗保险提供者。在学期间，将为所有学生提供医院和手术保险计划。
可在下面的链接中找到承保范围和受益的详细信息。
此医疗保险计划为政府和重组医院 B1 病房的每位学生提供不低于 $20,000 的基本年度保险限额，该保险计划为学生在学期间提供 24 小时的保障，包括在新加坡或在海外参加与学校相关的活动期间。
索赔程序
保险产品摘要 – TMCare Group Hospital＆ Surgical Insurance 中概述了索赔程序。
需要根据医疗保险政策提出索赔的学生应将此索赔表提交给其各自的部门/校园健康协调员。
转换课程，退学和延期入学政策
- HWA International School shall ensure a fair and reasonable refund policy for any payments made.
- Local and International students are required to pay their fees as laid out in the respective Student Contracts and by the date(s) stipulated in the invoice(s).
- The complete Refund policies relating to both Withdrawals with Cause and Withdrawal without Cause are governed by the Student Contract entered between HWA International School and the student.
- Hwa’s Refund Policy is as follow:-
- Refund for Withdrawal Due to Non-Delivery of Course
HWA International School will notify the student within three (3) working days upon knowledge of any of the following:
- HWA International School fails, for any reason to commence the Course on the Course Commencement Date;
- HWA International School terminates the Course for any reason, prior to the Course Commencement Date;
- HWA International School fails for any reason to complete the Course by the Course Completion Date;
- HWA International School terminates the Course for any reason prior to Course Completion Date;
- HWA International School has not ensured that the Student meets the course entry requirements set by HWA International School stated in Schedule A of the standard student contract within any stipulated timeline set by SSG; or
- The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).
The Student will be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the student decide to withdraw, within seven (7) working days of the above notice.
Refund for Withdrawal Due to Other Reasons
If the Student withdraws from the Course for any reason other than those stated in Clause 2.1 of the student contract, HWA International School will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table below.
REFUND TABLE:
% of [the amounth of fees paid under Schedules B] | If student’s written notice of withdrawal is received: |
|---|---|
80% | more than [30] days before the Course Commencement Date |
50% | before, but not more than [30] days before the Course Commencement Date |
0% | after, but not more than [0] days after the Course Commencement Date |
0% | more than [0] days after the Course Commencement Date |
Refund during Cooling off Period
HWA International School will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.
The Student will be refunded the highest percentage (stated in Schedule D) of the fees already paid if the student submits a written notice of withdrawal to HWA within the cooling-off period, regardless of whether the student has started the course or not.
Non Refundable Fees, no refunds will be made for fees that fall under this category : –
- Placement Test Fee is non-refundable and paid upon application.
- Registration Fee is non-refundable and paid upon acceptance of offer.
- Annual Enrolment Fee is billed per academic year and non-refundable.
- Annual Development Fee is billed per academic year and non-refundable.
- Bank Charges (if applicable) are to be borne by the student
- Student Pass Fee (if applicable) are to be borne by the student.
- HWA’s Non-refundable fees are reflected in Schedule C of the Student Contract.
Prospective students are briefed on the Refund Policy during pre-course counseling and during the orientation program.
退款政策
Course Transfer Procedures
- A course transfer refers to a situation where a student who is enrolles in HWA International School course wishes to change to another course but remains as a student of HWA International School.
- All request must be made in writing by completing the Course Transfer Request Form. For students that are under 18 years of age, written consent from the parent/legal guardian must be obtained.
- Before the transfer of course, a Pre-Course Counselling shall be conducted for the student.
- The student must also fulfill all the admissions criteria of the new course and will be subjected to HWA’s student selection and admission procedures.
- The student will have to complete the installment payments for all overdue fees of the existing course (if any) and returned outstanding property (if any) such as library books etc
- The Refund Policy shall apply if the requirements of the refund are met unless as otherwise agreed between the Academy and the Student.
- A student requesting for a course transfer within HWA International School must withdraw from the existing course by cancelling the existing student contract before signing a new student contract for the new course.
- The Fee Protection Scheme (FPS) for the existing course fee paid will be cancelled. A new FPS will be purchased for the intended course fee paid after the contract is signed.
- For the Student’s Pass Holder, Student Support Staff will submit new Student’s Pass Application to ICA for a transfer request. The transfer request is subjected to ICA’s approval.
- If the transfer is rejected by ICA, Student Support Staff will inform the student immediately and the student is required to cancel his/her current Student Pass within 7 days if the student declines to continue his/her studies in the existing course.
- The transfer process will be completed within 4 weeks to effect the course transfer and subject to ICA approval.
Course Withdrawal Procedures
- A course withdrawal refers to a situation where a student who withdraws from HWA International School to transfer to another school or return to his/her native country for whatever reasons shall be deemed to have withdrawn from HWA International School.
- A student who wishes to withdraw from a course after commencement shall inform HWA International School in writing by completing the Course Withdrawal Request Form. For students that are under 18 years of age, written consent from the parent / legal guardian must be obtained.
- An interview session will be arrange with the Student Support Staff.
- The student will have to complete the installment payments for all overdue fees of the existing course (if any) and returned outstanding property (if any) such as library books etc
- Once approval is given, the notification of course withdrawal application will be given to the student. the refund policy and procedures shall apply if he/she is eligible for a refund.
- The Fee Protection Scheme (FPS) for the course fee paid will be cancelled.
- Student holding Student Pass is required to submit his/her Student’s Pass to HWA International School for cancellation of Student Pass with ICA.
- The withdrawal process will have to be completed within 4 weeks from the receipt of the request for withdrawal.
Course Deferment Procedures
- HWA International School does not allow any deferment of course. Any related cases would be treated as withdrawal instead.
Student Course Transfer Procedures
- In the event that a student would want to proceed with a Course Transfer, he / she is to fill up the Course Transfer Request Form and hand it to the Student Support Staff for further processing. (The form to be signed by parents/guardian if below 18 years old).
- The Student Support Staff discuss with the student the reasons for his/her transfer request and explain the implications will have on his/her student’s pass.
- The Business Development staff will provide Pre-course Counselling for the intended course and check that the student satisfies the entry requirements of the requested course.
- If the student decides to proceed with the application for a course transfer after the discussion, the Student Support Staff will obtain the Principal’s approval for the transfer. A letter of Approval for transfer will then be given.
- Student Support Staff will apply for a new student pass for the new course where necessary and follow Student selection and admission process. Approval of all applications for student pass is solely at the discretion of ICA.
- If there is a refund of course fee, the refund process will be followed.
Student Course Withdrawal Procedure
- In the event that a student would want to proceed with a Course Withdrawal, he/she is to fill up the Course Withdrawal Request Form and hand it to Student Support Staff for further processing. (The form to be signed by parents/guardian if below 18 years old).
- The Student Support Staff will meet up with the student to discuss the reasons for withdrawal.
- If the student decides to proceed with the withdrawal application, Student Support Staff will submit the withdrawal request to Principal for approval.
- The Student Support Staff will issue a letter in writing to inform the student about the outcome of the withdrawal application.
- If there is a refund of course fee, the refund policy process will be followed.
争议解决政策和程序
Handling of Feedbacks and Complaints
- HWA accepts both written (emails/letters / Feedback Forms) and verbal communications (meetings/telephone correspondences) for ease of providing feedback.
- HWA is to seek feedback from its key stakeholders and external partners for the continual improvement of its systems and processes.
- All feedbacks and complaints must be properly recorded and /or documented. Any correspondence (including actions taken) between HWA and the student must be annexed as evidence. This is to ensure that any staffs handling the case are kept aware of the progress/outcomes.
- In the event of any appeals for retention, suspension, expulsion, and awards, HWA’s Dispute Policy and Process shall follow.
- It is the responsibility of the Student Services Staff to notify relevant divisions of any feedbacks and complaints.
- Students must be kept informed of the status of their feedback/complaints.
- Student Support Staff is to respond to respective students within 3 working days of receipt of the feedback/complaint.
- All feedbacks/complaints must be resolved within 21 working days. In the event that the deadline is not adhered to, respective students must be notified and the reasons with regards to the delay must be made known.
- All feedback and complaints are to be evaluated, and improvements to be made in response to them. Such improvements are to be documented for re-evaluation after its implementation, and the complainant/person giving feedback will be informed.
- In the event that HWA and the student cannot come to an agreement or the student does not accept the final decision made by HWA’s Management Team, they will be referred to Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) or the Small Claims Tribunal for mediation.
Dispute Resolution Procedure
Students who wish to provide any feedback and/or complaints to HWA should adhere to the following procedure:
- Students are to approach the Student Support Staff to request for a Feedback Form
- The Student Support Staff is to acknowledge the feedback/complaint received. This should be done within 3 working days.
- The head of department will analyse all feedback received and provide a solution with appropriate action.
- If he/she accepts or is satisfied with the proposed solution the head of department submit the Feedback Form to QA for filing.
- If the student is not satisfied with the proposed solution, he/she can escalate the matter up to the Management Team. The Management Team will investigate the case and take necessary actions to resolve it.
- If the student is still not satisfied with the outcome/decision, he/she will be referred to the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) or the Small Claims Tribunal for mediation.
- The entire process should not take more than 21 working days.
Note: As Feedback can be generic and/or positive, the Academy will have the discretion of the need to reply to students.
逾期付款政策
HWA国际学校 将确保所有申请该课程的学生了解汉合国际学校 的逾期付款政策，并通过签署学生合同确认这一点。
- 根据学生合同，汉合国际学校 会将学生合同附表 B 中规定的付款截止日期 7 天之后支付的款项视为逾期付款；
- 在截止日期之后付款的学生可能需要缴交滞纳金。除非校长个案批准，否则学生必须支付这笔额外费用。
- 滞纳金如下：
7 至 60 天 – 未付费用的 5%
超过 60 天 – 未付费用的 6%
HWA国际学校 保留征收滞纳金的最终决定权。
考试成绩上诉程序
公布考试成绩
期末考试成绩必须在最后一次评估完成后的两周内公布。
考试成绩上诉程序
- 成绩公布后，对成绩不满意的学生可以在考试成绩公布后的 7 个工作日内向学生服务部人员提交成绩申诉表。
- 如果符合申诉条件，将指定不同的改卷人重新评卷。
- 学生服务部将在上诉之日起 1 个月内将最终决定通知学生。
课程结业证书
学生服务部将通知符合条件的学生领取证书。
保密和安全政策
HWA国际学校 将对所有学生和教职员工的个人数据保密，并严格仅供内部使用，根据法律、新加坡任何法院和政府机构的命令要求披露者除外。
HWA国际学校 承诺对所有学生和教职员工的个人信息保密，并承诺在未经学生/教职员工事先书面同意的情况下不向任何第三方泄露任何学生和教职员工的个人信息。
HWA国际学校 有一个数据管理系统来管理我们的记录。我们的数据管理系统显示数据存储位置、数据保存目的、控制标准、可访问权限和安全模式。
